We at Bismiproq.com are committed to providing high-quality educational software designed for MetaTrader 4 and 5 platforms. Your satisfaction is important to us, and we strive to ensure that our tools meet your trading needs. However, if you are unsatisfied with your purchase, we offer a 15-day refund policy under the terms below.

Eligibility for Refunds

• Refund Request Period: Refunds can be requested within 15 days of the initial purchase date.
• Usage Limits: To be eligible, users must not have exceeded a 5-hour usage threshold on the software (measured by our internal tracking).
• Technical Issues: If you encounter any technical issues that our support team cannot resolve within 5 business days, you may qualify for a full refund.

Refund Process

1. Initiate Request: Contact our support team at [email protected] with your order ID and a description of the issue.
2. Refund Assessment: Our team will review your request, and you may be asked to provide additional details to determine if your use aligns with the eligibility requirements.
3. Approval and Processing: Approved refunds will be processed within 7 business days through our payment provider, Stripe. Please allow additional time for funds to appear in your account, depending on your bank.

Non-Refundable Cases

• After 15 Days: Refund requests made after 15 days of the purchase date are ineligible.
• Excessive Use: Requests from users who have exceeded the defined usage thresholds will not qualify for refunds.
• Change of Mind: Refunds are not provided due to change of mind after purchase if the software was functional and accessible.

Contact Us

If you have any questions regarding this policy or if you need assistance with your product, please contact us at [email protected].

By purchasing our software, you agree to this policy.